FAQ

DO YOU TAKE COMMISSIONS?

No, I don't currently take commissions.

DO YOU SELL ORIGINALS AS WELL AS PRINTS?

Yes, as well as my prints I release originals in collections four times a year. If you'd like to be notified please sign up to my mailing list via my website.

WHAT ARE YOUR SHOP POLICIES?

Shipping

Shipping costs also cover the price of packaging so may vary from the price you see on your envelope.

The time I need to prepare an order for shipping varies. For details, see individual items.

Unfortunately I am very sorry that I'm not currently able to ship to the EU, due to customs issues since Brexit. I'm very much hoping that I'll be able to ship to EU countries again soon.

Estimated shipping times:

General orders:

United Kingdom: 1-3 business days

Worldwide: 1-4 weeks

Made to order prints:

United Kingdom: 1-2 weeks

Worldwide: 2-4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them.

Digital Prints are sent by Royal Mail standard delivery. 

Original Artwork, Limited Edition Prints and  international orders are sent tracked and signed for. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. 

I'm not responsible for delays due to customs. 

Returns and Exchanges

If you are not entirely happy with your purchase I gladly accept returns and exchanges. 

I don't accept cancellations, but please contact me if you have any problems with your order.
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in it’s original condition, the buyer is responsible for any loss in value.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders

ALL WORK COPYWRIGHT © 2021 KATE COOKE. ALL RIGHTS RESERVED.
ARTWORK PURCHASED FROM THE ARTIST CANNOT BE REPRODUCED, DISTRIBUTED, OR SOLD WITHOUT THE EXPRESS WRITTEN CONSENT OF THE ARTIST. THE ARTIST RESERVES THE RIGHT TO USE AND SELL REPRODUCTIONS OF SOLD ARTWORK.